IMPACT OFFICE EQUIPMENT ABOUT US

RESPONSE

Impact's customer service philosophy means constantly looking at ways in which we can improve and give our customers the best possible service allied to real savings. We call this philosophy Response. Here's what it means:

R	Relationships - Partners for success We are continually striving to build better lines of communication between our customers, ourselves and our suppliers. By building partnerships we can tailor our response to your needs with exactly the right solutions.
E	Economically - Real Value Our Response catalogue range offers customers enormous discounts off list price. Response is designed around the most popular products that have been requested by customers. By focusing attention to the products where you receive your best prices real savings will be made in time as well as money.
S	Systems Impact are constantly reinvesting in new technology, this enables us to monitor and review every aspect of our business and by increasing the efficiency of our service levels these benefits can then be passed onto you, our customer - keeping Impact at the forefront of the office supplies industry.
P	Personality Impact are a people company and as such we care about individuals. There is no corporate facade for us to hide behind.
0	One Source We are constantly adding new product ranges and services to our portfolio. By allowing Impact to provide all of your office requirements customers can concentrate on the more pressing issues of their business.
N	Now Impact are a forward looking company but it is what we can deliver now that is important. That is why we offer the Impact customer care pledge; TO STRIVE TO CARE FOR ALL OUR CUSTOMER NEEDS.
S	Stability We take pride that we have been in business for over ten years. By using Impact you are assured of reliability in addition to flexibility.
E	Excellence This is our aim: to offer you a continued level of service that is unrivalled, combined with real value savings in time as well as money. It is only what you deserve!